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Frequently Asked Questions
Please read our FAQ before sending us a message.
How can I redeem my Groupon Code?
Find your 8 Digit voucher code in your groupon account. It will not contain any dashes or special characters and will look like this
Add the care package which you have purchased the Groupon code for to your cart and begin the checkout process. At the bottom of the checkout screen, enter the voucher code into the coupon code input.
Enter the 8 digit Groupon code in this area and click “Apply Coupon”.
When will I get my care package?
Depending on what shipping you selected at checkout, you can expect to receive your care package within these time frames:
Standard: 3-5 Business Days
Expedited: 2 Days
Priority: Next Day
Holiday times may impact this time frame.
You will receive a tracking number as soon as the care package ships to track the gift box in real time!
Can I have a discount?
Of course you can!
All you have to do is sign up for our newsletter and you will receive a 10% off coupon instantly to that email address!
Which payment methods are accepted in the Online Shop?
Visa, Mastercard, Amazon Pay and Paypal
Where can I check my order status?
Enter your order number from the email you received when you placed the order and your email address on this page:
https://www.thecarecrateco.com/track-your-order/
Is this a monthly subscription service?
Currently, we do not offer any subscription services and crates are charged as one-time purchases.
However, if you are interested in sending monthly, quartly or weekly care packages, please contact us and we can gladly accommodate your needs.😊