Frequently Asked Questions

Please read our FAQ before sending us a message.

When will I get my care package?

Depending on what shipping you selected at checkout, you can expect to receive your care package within these time frames:

Free Economy Shipping: 5-10 Business Days

Standard: 3-5 Business Days

Expedited: 2-3 Business Days

Holiday times & Carrier Services may impact this time frame.

You will receive a tracking number as soon as the care package ships to track the gift box in real time!

Can I have a discount?

Of course you can!

All you have to do is sign up for our newsletter and you will receive a 10% off coupon instantly to that email address!

Which payment methods are accepted in the Online Shop?

Visa, Mastercard, Amazon Pay and Paypal

Where can I check my order status?

Enter your order number from the email you received when you placed the order and your email address on this page:

Send us an email